O.TWO.O 12-Color Velvet Matte Lip Color

Free US shipping on orders over $55.00

Last Updated: September 1, 2026

At Plush Fashion Hub, we strive to provide a seamless shopping experience. If you are not entirely satisfied with your purchase, our return process is outlined below to ensure clarity and fairness for all customers.

1. Return Window & Eligibility

To qualify for a return, the following conditions must be met:

• Timeframe: Items must be initiated for return within 14 days of the confirmed delivery date.
• Condition: Items must be in their original, pristine condition—unworn, unwashed, unaltered, and free of any odors (perfume, smoke, etc.). All original tags and packaging must be intact.
• Documentation: A valid order number or original sales receipt is required to validate the transaction.

2. Sizing & Fit — Exchange First

Because sizing is one of the most common fit challenges, Plush Fashion Hub strongly encourages exchanges over returns for size-related issues. Please consult our Size Guide on every product page before ordering to minimize fit surprises.

• Exchange Process: To request a size exchange, email info@plushfashionhub.us with your Order Number and the size you need. Exchanges are subject to availability and must meet all eligibility conditions in Section 1.
• Note: Size-related returns that are not exchanged will be processed as Store Credit only (see Section 3).

3. Refund Method & Applicable Fees

• Store Credit Only: We do not offer cash or credit card refunds. All approved returns are issued as Store Credit, which can be applied to any future purchase on plushfashionhub.com.
• Restocking Fee: A processing and sanitation fee of 3% of the item's purchase price (or a minimum of $5.75, whichever is greater) will be deducted from the total store credit amount.
• Non-Refundable Costs: Original shipping and handling charges are non-refundable.

4. Order Cancellations

Orders cannot be cancelled once placed. Please review your order carefully before completing your purchase, as no exceptions will be made. This policy ensures prompt processing and fulfillment of every order.

5. Final Sale & Non-Returnable Items

All items marked as Final Sale are not eligible for returns, exchanges, or refunds. All sales on these items are final. This includes all discounted, clearance, and promotional items.

Due to hygiene, safety standards, and the nature of certain products, the following items are strictly Final Sale and cannot be returned:

• Intimates: Lingerie, hosiery, swimwear, or bodysuits.
• Personal Care: Beauty, cosmetic, and skincare products.
• Jewelry: Earrings and all pierced jewelry.
• Clearance: Any items marked "Final Sale" or purchased from specific clearance collections, discounted and promotional items.

⚠️ Important: Items that show signs of wear, alteration, or odor will be rejected and returned to the customer at their expense. No exceptions.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged or incorrect, you must notify us within 48 hours of delivery.

• Process: Email info@plushfashionhub.us with your Order Number and clear photographic evidence of the defect or the incorrect item received.
• Resolution: Once verified, we will provide a prepaid shipping label and offer a replacement or full store credit to your account.

7. Shipping & Logistics

• Responsibility: Except in cases of merchant error (damaged/incorrect items), the customer is responsible for all return shipping costs.
• Authorization Required: Returns sent without prior authorization will not be accepted.
• Tracking: We highly recommend using a trackable shipping service with insurance. Plush Fashion Hub is not responsible for return packages that are lost, stolen, or damaged in transit.

8. Fair Use & Account Integrity

To protect our community and maintain sustainable operations, we monitor return frequency and patterns.

• Account Review: Accounts exhibiting high-volume return activity (defined as an average exceeding 3 returns per month) will be flagged for internal review.
• Policy Enforcement: We reserve the right to offer personalized sizing consultations, limit future purchasing abilities, or transition specific accounts to "Final Sale Only" status if return patterns remain unsustainable.

9. Contact Information

For further assistance or to initiate a return, please get in touch with our Concierge Team: 📧 Email: info@plushfashionhub.us